Cancellation & Refunds

CANCELLATION & REFUND POLICY

  1. Return, Exchange, and Refund Policy:We accept no returns, exchanges, or refunds under any circumstances.
  2. Exceptions:If you have received a damaged, missing, or incorrect product, incorrect size, your order will be eligible for exchange, provided you submit a proper unboxing video.
  3. Unboxing Video Requirements:The unboxing video must capture the process from sealed package to revealing any damage, without any cuts or edits or pause.
  4. Video Compliance: Without a proper unboxing video or if the video is not compliant, even major damage will not be entertained in exchange. No Matter What!!
  5. Submission Deadline: The unboxing video must be submitted within 48 hours after receiving the parcel.
  6. Exchange Process: Upon eligibility for exchange, we will provide you with a shipping label. You are required to pack the damaged items exactly as received and send them back to us.
  7. Dispatch of Replacement: Once we receive the damaged item, we will dispatch the new parcel from our side.
  8. Availability of Replacement Item:If the same item is not available for exchange, you may choose another item from our collection, or the credit note will be provided to you which can be redeemed in your future purchase from us.
  9. Unavailable or Unrestockable Items: If the product is not available or while Quality Check, we find out that the product is damaged and won’t be restocked again, then our team will contact you to replace the item or exchange the color. And in case if you don’t like any other option then you will get a credit note for that product which can be redeemed in your future purchase.

    CANCELLATIONS

    1. Once an order is placed, it can only be Cancelled within 6 hours of ordering. You can simply email Us on support@ornajewellers.com. Please mention Order ID of your order.
    2. We will credit the full amount in case of prepaidorder in the original mode of payment.